Saturday, July 14, 2012

This year My Wife and I have been shopping around for RV's. we have been to a lot of RV shows and dealerships.  here is our experience with the dealer ships we have been to the ones we recommend and do not recommend

Poulsbo RV =  ( * 1 STAR )      one of the biggest dealers in Washington state, we have all heard of the great logo, and saw their signs all over the state.  We arrived there are around 1PM and could not find a salesman, then we started walking around looking at the rv's they were all locked, so we could only see the outside.  So we went in the office and ask, "Can we take a look at the Motor-homes inside"  we were asked "Are you buying today" we said we were just window shopping and might be if we find what we are looking for, we were told "I do not have time for window shoppers"  although they did let us look in a couple of Motor-homes we were interested in they were not customer friendly I would not go back and purchase an RV if the slaes is like that the customer service and maintenance might be the same.

5-Star RV on Hwy 99 in South Everett  ( *** 3 Stars)==  From the time we arrived though they were short handed one gentleman showed us around every Motor-Home, took the time to explain the motor-home and opened everyone, he informed us we could rent a motor-home for a week try it out if we liked it the rental fee would go towards the purchase. (WOW)  the salesman was patient and understanding it was our first RV of this size and he wanted to make sure we got what was best for us....  in the end my wife's brother bought one from them and not a great experience, things did not work, satellite broke, problems with the toilet, NOW the company did fix a few things and that kept cost to my brother in law down, but in the end it cost him around 2000.00 over and above the cost of the Motor-home.  I gave them 3 stars because it seems they did not check out the motor-home before they sold it.

Roy Robinson RV in Marysville - ( **** 4 STAR )  We arrived there on a Saturday and the RV's were open and we could look inside walk around no pressure to buy, just look, and that was great, we did see a few we liked, but we were window shopping,  a month later after researching and researching we went back to Roy Robinson and met with a salesman, we discussed the motor home market and the ones we were interested in.  We told him we were looking at a diesel pusher but our budget and income would not go that high so we looked at a gas motor-home.  a 34 ft Itasca, it was beautiful and in our budget,  we ended up looking at a 36 ft Coachman and loved it, it was not our "Dream" but for a first timer it was great, the price was right and so we applied online for the RV,  we went thru the process of two weeks, and finally test drove the motor-home with my brother in law on board, we looked around it and discussed it in detail.  then on the first Saturday in July we were told we were approved for 6.47% interest and a reasonable Payment with a $4,000.00 trade in on our truck and camper and a 1 year Bumper to Bumper Warranty.  the payment was what we could afford and the interest rate was acceptable.  So we could pick up our motor-home.  We had to wait because we found a few things they needed to fix, nothing big but they seemed to want to get it right, THEN the big day came, we spent 3 hours with the technician going through a walk through, Bill covered everything, and we were ready to drive away, handed the keys and ready,  THEN THE NIGHTMARE....Remember we were told we were approved, remember we told them we did not have perfect credit, remember we told them about our budget, THEY SAID WE WERE APPROVED. A WEEK PASSED.  just before we were to drive away with our motor-home we were told we were denied. and could not get the financing..THEY WAITED A WEEK. A WEEK....GOT US EXCITED AND THEN TOLD US...

UPDATE =  WHEN NEWS OF WHAT HAPPENED REACHED THE GM AT ROY ROBINSON. HE CONTACTED US AND SAID HE WOULD WORK FEVERISHLY TO FIX THE SITUATION.  He had been in contact and worked all day trying to get us the motor home we had agreed on.  I WANT TO POINT OUT HERE THAT OUR DEBT/INCOME IS NOT ROY ROBINSON S FAULT, OUR CREDIT RATING IS NOT THEIR FAULT EITHER, The GM called us today and made an offer of 10% interest, higher payment and no service warranty... which is a concern.  However he also gave us a 8500.00 trade in... WOW.. so we are still considering it.  I have not changed my star rating yet.  



ATTN; I HAVE CHANGED THE STAR RATING BECAUSE THEY PROVED THEY DO CARE ABOUT THE CUSTOMER BEFORE AND AFTER THE SALE...



I WANT TO REMIND YOU THIS IS OUR EXPERIENCE WITH THESE RV DEALERS..

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