Greeting Friends

Well we are getting ready to head out in our New (well new to us) Motor-home.  We are so looking forward to making new friends and meeting neew people.  We are taking a few short trips just til we learn the Motor-home (it's our first one) and then next summer we are doing a cross country trip.. that will be fun. But first... Let me tell you that Roy Robinson is doing someone work on the motor-me, seems the TV and connections are not working so they are fixing them, FREE. yep. Roy Robinson in Marysville has honestly been a great dealer so far...

Hope all has a great summer

Greeting my friends , we are now enjoying our new first time RV, and loving it, loving learning all the new things I have to learn.   Thanks to Roy Robinson RV and Mark, John, and Bill we are out here loving every minute of it.  So if you see this jalopy wondering into your park, feel free to drop by and share a cup, or a story..

Good Day my friends and bloggers, Travelers All

I woke up this morning after a restless night of sleep, thinking about the one deal Roy Robinson wants to make us on a 2003 Coachman.  it sounds like a great offer, only I have had questions all night long.  They want no service warranty.  Most of us know that RV's have problems, and if we are to travel cross country and see family and friends, and perhaps have our grand kids on the RV, it would not be good to break down in the middle of no where with no help in sight.  Now I know Good Sam club offers a great Maintenance contract, and I know that others do to, BUT, the reason I purchase a vehicle or boat, or Motor-home from a dealer is not for the popularity of the dealership. I do it because I can usually get some type of warranty, for at least one or two years. 

I am not sure about the rest of you but break downs unnerve me, Oh then why get any kind of vehicle, that is what your asking, well gotta travel, got to enjoy life. and gotta go see my grand kids every once in a while.

I am still unsure of my rating system for Roy Robinson.  We are visiting a few RV places this weekend and see what we can find

JUST SO YOU ARE AWARE.  THERE ARE SOME GOOD SITES OUT THERE I HAVE LISTED HERE

http://changingears.com/rv-sec-manufacturers-sort-brand.shtml
Changing Gears give you great resources for finding the type of motorhome your looking for, they also let you know what to look for and some great information.  I checked them out and they helped us alot.

 http://www.pissedconsumer.com/

This is a great web site to research Dealers. I found it helpful in knowing the dealers in this state and how they treat customers with problems.

http://www.rvtrader.com/

Finally RV Trader is a great place to look for an RV..  it gives you private and dealers nationwide, you can compare the RV's and choose the one that is right for you

Happy Travel to all....I will be updateing this every chance I get.  stay tuned for the adventures in RV Shopping the pitfalls and the mountain tops.

So I contacted Poulsbo RV about their service before the sale and what we experienced and here is the e-mail I got back....Seems Poulsbo feels people shopping around is "Just wasting their time"  

On Sun, Jul 15, 2012 at 4:51 PM, David Williams <David.Williams@poulsborv.com> wrote:

Hello my name is David, how may I assist you today?

David Williams

Poulsbo RV | Internet Sales

Me:

 

You should read my RV Blog
http://rvblogger123.blogspot.com/

 David Williams David.Williams@poulsborv.com

	5:32 PM (0 minutes ago)
On Sun, Jul 15, 2012 at 5:08 PM, David Williams <David.Williams@poulsborv.com> wrote: So, do you plan on purchasing?  Or just going from lot to lot? David Williams Poulsbo RV | Internet Sales  \ My Answer You obviously did not read the Blog.  We are planning on purchasing an rv. but Customer service before and after the sale is important to me and others.  Your store in Everett. is not providing one of these... Your questions are just an example of what I mean..... Instead of asking if I plan to purchase.. or just go from lot to lot.. you might be asking your staff why did we not provide a good service before the sale.. and how can we make your experience better Poulsbo is out as a sales portion of our buying an RV.  we are going to other lots and if we find great PRE-sales customer service we will think about buying. and the process we go thru will determine the sale  Poulsbo RV Reply

We give great service to customers that plan on purchasing not time wasters and tire kickers.   Please stopping wasting our sales staff’s time with silly emails.  Just by one from someone and go enjoy yourself.  You are way over complicating this process.

David Williams

Poulsbo RV | Internet Sales

OVER COMPLICATING THE PROCESS.??????.. WE ARE SPENDING OVER 100,000.00 ON MOTOR HOMES AND IF WE WANT TO SHOP AROUND AND FIND THE ONE WE LIKE AND MAKE SURE WE GET GREAT SERVICE THAT IS OVER COMPLICATING THE PROCESS??????

I LIKE KICKING THE TIRES, WHO KNOW ONE AT POULSBO MIGHT GO FLAT WHEN YOU KICK THEM, MAYBE WASTING MY TIME AT POULSBO IS A WASTE OF TIME ...

It's Sunday July 15th, and we finally got a message from a general manager a r Roy Robinson.  Seems they are not happy with the truth getting out.  


We are going next week up to a couple of more RV Dealers and see what they are like.  I will post them here as soon as I get the facts.  I can not say which one we will visit, but you can bet the truth of how we were treated will be here.

This year My Wife and I have been shopping around for RV's. we have been to a lot of RV shows and dealerships.  here is our experience with the dealer ships we have been to the ones we recommend and do not recommend

Poulsbo RV =  ( * 1 STAR )      one of the biggest dealers in Washington state, we have all heard of the great logo, and saw their signs all over the state.  We arrived there are around 1PM and could not find a salesman, then we started walking around looking at the rv's they were all locked, so we could only see the outside.  So we went in the office and ask, "Can we take a look at the Motor-homes inside"  we were asked "Are you buying today" we said we were just window shopping and might be if we find what we are looking for, we were told "I do not have time for window shoppers"  although they did let us look in a couple of Motor-homes we were interested in they were not customer friendly I would not go back and purchase an RV if the slaes is like that the customer service and maintenance might be the same.

5-Star RV on Hwy 99 in South Everett  ( *** 3 Stars)==  From the time we arrived though they were short handed one gentleman showed us around every Motor-Home, took the time to explain the motor-home and opened everyone, he informed us we could rent a motor-home for a week try it out if we liked it the rental fee would go towards the purchase. (WOW)  the salesman was patient and understanding it was our first RV of this size and he wanted to make sure we got what was best for us....  in the end my wife's brother bought one from them and not a great experience, things did not work, satellite broke, problems with the toilet, NOW the company did fix a few things and that kept cost to my brother in law down, but in the end it cost him around 2000.00 over and above the cost of the Motor-home.  I gave them 3 stars because it seems they did not check out the motor-home before they sold it.

Roy Robinson RV in Marysville - ( **** 4 STAR )  We arrived there on a Saturday and the RV's were open and we could look inside walk around no pressure to buy, just look, and that was great, we did see a few we liked, but we were window shopping,  a month later after researching and researching we went back to Roy Robinson and met with a salesman, we discussed the motor home market and the ones we were interested in.  We told him we were looking at a diesel pusher but our budget and income would not go that high so we looked at a gas motor-home.  a 34 ft Itasca, it was beautiful and in our budget,  we ended up looking at a 36 ft Coachman and loved it, it was not our "Dream" but for a first timer it was great, the price was right and so we applied online for the RV,  we went thru the process of two weeks, and finally test drove the motor-home with my brother in law on board, we looked around it and discussed it in detail.  then on the first Saturday in July we were told we were approved for 6.47% interest and a reasonable Payment with a $4,000.00 trade in on our truck and camper and a 1 year Bumper to Bumper Warranty.  the payment was what we could afford and the interest rate was acceptable.  So we could pick up our motor-home.  We had to wait because we found a few things they needed to fix, nothing big but they seemed to want to get it right, THEN the big day came, we spent 3 hours with the technician going through a walk through, Bill covered everything, and we were ready to drive away, handed the keys and ready,  THEN THE NIGHTMARE....Remember we were told we were approved, remember we told them we did not have perfect credit, remember we told them about our budget, THEY SAID WE WERE APPROVED. A WEEK PASSED.  just before we were to drive away with our motor-home we were told we were denied. and could not get the financing..THEY WAITED A WEEK. A WEEK....GOT US EXCITED AND THEN TOLD US...

UPDATE =  WHEN NEWS OF WHAT HAPPENED REACHED THE GM AT ROY ROBINSON. HE CONTACTED US AND SAID HE WOULD WORK FEVERISHLY TO FIX THE SITUATION.  He had been in contact and worked all day trying to get us the motor home we had agreed on.  I WANT TO POINT OUT HERE THAT OUR DEBT/INCOME IS NOT ROY ROBINSON S FAULT, OUR CREDIT RATING IS NOT THEIR FAULT EITHER, The GM called us today and made an offer of 10% interest, higher payment and no service warranty... which is a concern.  However he also gave us a 8500.00 trade in... WOW.. so we are still considering it.  I have not changed my star rating yet.  

ATTN; I HAVE CHANGED THE STAR RATING BECAUSE THEY PROVED THEY DO CARE ABOUT THE CUSTOMER BEFORE AND AFTER THE SALE...

I WANT TO REMIND YOU THIS IS OUR EXPERIENCE WITH THESE RV DEALERS..

 PURCHASING A MOTOR HOME FROM ROY ROBINSON IN MARYSVILLE WA.
in August 2012 we went to Roy Robinson RV just window shopping and we met with a salesman, who showed us a few RV, they were no high pressure just letting us look, then the wham came. we were told that they could get us financing even if our credit was bad,I want to tell you all that after a lot of mix ups and calls, and the GM getting involved we have a beautiful motor-home and now we can get on the road. again....The experience for the past few weeks have taught us that ROY ROBINSON IN MARYSVILLE TRULY DOES CARE ABOUT THEIR CUSTOMERS BEFORE AND AFTER THE SALE..