Thursday, April 7, 2016

Repairs and Upgrades

Good Morning My friends….
Well I know it has been a while since my last writing, but We have been working on repairs fro our December trip and doing some upgrades that were needed.

I have included some upgrades we made and the rest was just repairs.
We did add an assist bar outside front door, and a few other chances seen here








We want to give a shout out to Good Sam Warranty service they came thru by paying for the repairs to the dash, electrical, air conditioning, awning, and power outlets.

We also want to recognize Matt Benjamin and his great crew at Roy Robinson RV Service in Marysville WA. What a great group of people. And the work they did and stayed within our budget, wow…..
We are planning three trips this year. Yellowstone is a big one.  And with some friends.

Thanks to all who follow us and read my blog I try to be more diligent in post..Have a great summer and safe travels



Dusty



Thursday, February 11, 2016

DISH = YOU GET DISHED

I find it interesting that you can signn up for a service and they tell you it is pay as you go, and when you call in and tell them you want to discontinue the service and the person on the phone says it is suspended and you will not be charged , yet you get a bill two months later, that you owe for two months.
I told the person at dish We were going off the service and wanted it discontinued and so we assumed they had stopped our servie . then we get a bill, which we were told we would not get for 99.00
Here is the things to be careful of when it comes to DISH.....
When you call in have them send you a confirmation that you were atually discontinued and that you would not be billed any further until you reactivae the service.
2. Do not assume they actually keep their word. keep checking and make sure they do what they say.

3. STOP USING DISH AND GO TO SOME ONE WHO WILL ACTUALLY DO WHAT THEY SAY THEY WILL DO AND NOT TRY AND RIP OFF THEIR CUSTOMERS.
Just a bit of advice from the RV traversals out there
SO I CALLED DISH. AND THEY SAID TWO WAYS TO DO THIS. PAUSE THE SETVICE FOR 6 MPNTHS FOR 5.00 A MONTH WHICH IS 30.00 OR PAY THE 99.00 AND CANCEL THE SERVICE,  WHICH IS WHAT THEY WERE SUPPOSE TO DO IN jANUARY.....RIP OFF. STAY AWAY FROM DISH. THEY ARE A SCAM


Conversation
Status: Connected
 Gladys May (ID: 26Z) (Listening)
 Gladys May (ID: 26Z): Hi, my name is Gladys May (ID: 26Z). How may I help you? 
 John Worley: Why am I getting e-mails about bills when my acct says I owe nothing 
 Gladys May (ID: 26Z): I can help with that. 
 Gladys May (ID: 26Z): I was unable to access your account with the phone number you have provided. Can you think of another number that would be associated with your account? I can also use the full service address or the 16 digit account number listed on your DISH bill to identify your account. 
 John Worley: account #8255909749842859 
 Gladys May (ID: 26Z): Thank you. 
 Gladys May (ID: 26Z): For security purposes, would you please verify the 4 digit Security Code on the account? 
 John Worley: 4351 
 Gladys May (ID: 26Z): Thank you. 
 John Worley: this is the e-mail I got 


TV
02/24/16-03/23/16 MONTHLY TV
DISH AMERICA 49.99
HD FREE FOR LIFE 0.00
$49.99


Payment Due Immediately $99.20

THIS IS AN AUTOMATED MESSAGE FROM DISH; PLEASE DO NOT REPLY TO THIS EMAIL. INSTEAD, PLEASE VISIT WWW.MYDISH.COM FOR SUPPORT.
For your protection, we have masked potentially sensitive information in your message. Please re-type as an "Off the Record" message by selecting the Lock icon in the above toolbar. 
 Gladys May (ID: 26Z): Based on the records your service is interrupted, your current balance is $99.20. 
 Gladys May (ID: 26Z): That's correct. 
 Gladys May (ID: 26Z): We have not received a payment last January. 
 John Worley: I paid the 40.00 to start we only used it for 3 weeks. and suspended it. we are supposed to be on a pay as you go as we only use it in our motorhome.. 
 John Worley: actually 49.00 
 Gladys May (ID: 26Z): Yes, please be advise that we start to bill for the first 15 days, we bill in advance. 
 John Worley: I know. and we paid for the month we used it in advance... we paid 49.00 for the moth. we were told we had a credit. when we suspended it. we do not owe a penny as we have not used the service since January 8th 
 John Worley: we paid from December 15 thru january 15 
 John Worley: in advance 
 Gladys May (ID: 26Z): As you can see the last payment was 12/24 we do not bill you last 01/05, we only start your bill last 01/22. 
 John Worley: BUT HOW CAN YOU BILL ME FOR SOMETHING i SUSPENED AND AM NOT USING.. 
 Gladys May (ID: 26Z): We only stop charging if the account is totally disconnected, the bill for 01/24 is for 01/24*02/23. 
 John Worley: I PAID IN ADVANCE 49.99 IN DEC3EMBER FOR THE MONTH OF DEC 15 THRU JANUARY 8 WHEN I CALLED IN THE GENTLAM SAID HE WAS SUSPENDING THE ACCOUNT AND I WOULD NOT BE CHARGES UNTIL I REACTIVATED IT 
 Gladys May (ID: 26Z): I understand. 
 John Worley: IF YOU UNDERSTAND HOW ARE YOU BILLING ,E FOR SOMETHING I AM NOT USING 
 Gladys May (ID: 26Z): We only stop charging if the account is totally disconnected. 
 Gladys May (ID: 26Z): In your case the account is only interrupted. 
 John Worley: HE SAIDF IT WAS DISCONNECTED....AND I WOULD NOT BE CHARGED4 
 Gladys May (ID: 26Z): I'm sorry you were given conflicting information by previous agents; but I can assure you the information I'm giving you now is correct. 
 John Worley: I AM NOT PAYING FOR SOMETHING I AM NOT USING. MAYBE THIS IS ANOTHE RIP OFF FROM DISH... I WILL CERTASIAINALLY MENTIN THIS ON MY RV TRAVELER BLOG TO ALL MY FRINDS.. I WAS MISLEAD. AND THAY IS WRONG...I WAS TOLD I WOULD NOT BE CHARGED... AND I AM NOT PAYING FOR SOMETHING I DID NOT USE. 
 Gladys May (ID: 26Z): One moment please. 
 Gladys May (ID: 26Z): Would you like to lower your package to lower your monthly bill? 
 John Worley: IF THIS IS NOW YOU WORK, I CAN CHANGE MY SERVICE TO MAYBE ANOTHER SERVICE 
 Gladys May (ID: 26Z): Of course we do not want to loose you as our valued customer. 
 John Worley: NO I WANT THE SERVICE DISCOUNTUED... I AM NOT PAYING FOR IT 
 Gladys May (ID: 26Z): Here is what I can do will waived the days you have not use the service however we will need to collect the current balance today to process the credits, will you consider this? 
 John Worley: YOU ARE NOT GETITNG THIS. THE SERVIXE IS ONLY USED WHEN WE TRAVEL. MAYBE ONE MONTH OR TWO A YEAR. THAT IS ALL. WE DO NOT USE IT IN OUR MOTORHOME WHEN IT IS IN STORAGE... 
 John Worley: I AM NOT PAYING YOU ONE DIME. AND YOU CAN DICCONTINUE MY SERVICE. I WILL FIND A WAY TO REPORT THIS TO THE FCC ANDF TO ANY OTHER AGENCY I CAN. YYOU AREW CHARGING PEOIPLE FOR SERVICE THEY ARE NOT USING. AND THAT IS UNLAWFUL 
 Gladys May (ID: 26Z): I sincerely apologize but you will need to call just to manage your expectation for this concern, this is handled by our Account Specialists. They can be reached 866-218-2297. They are available between 7am and 1am Eastern Time, 7 days a week. 
 Gladys May (ID: 26Z): The number provided will route your call to an agent who can assist you with your concern. I'm optimistic that the next agent would also be glad to assist you with your concern today. 
 Gladys May (ID: 26Z): You definitely have the choice to switch providers, however, please keep in mind that many competitors offer an enticing 12-month promotional offer, but after it ends, you will be paying significantly more for your service. Staying with DISH will save you money in the long run. 
 Gladys May (ID: 26Z): I will leave through account notes so the next Agent can pick up exactly where I left off. 
 John Worley: HOW DOES IT SAVE ME MONEY WHE YOU CHARGE ME FOR SOMETHING I AM NOT USING 
 Gladys May (ID: 26Z): I’ll share your feedback with Management. I’m terribly sorry about that. 
 John Worley: WELL YOU CAN TEWLL THEM I AM NOT PAYING FOR THIS