Wednesday, August 10, 2016

The Mighty Have Fallen

Hello To All



I am sitting here today and I am trying to be careful not to judge a book by it’s cover.  I do not know when I have ever heard of a company selling a product they do not service or have a way of servicing.  But I have run across that recently.
 When we purchased our RV 4 years ago, Roy Robinson had a heart for customers, they went all out to support the customer base that they had, the RV side sell great RV’s and the people we have had dealings with have all been wonderful, and up until lately the RV service department was the same. But now we find out they do not work on diesel engines, they sell RV’s with diesel engines, but they do not know how to fix them if something goes wrong, nor do they have a system to send the RV out to get the engine worked on, they just tell you  to go find someone…What is that about.
 When we had our radio and sound system changed they replaced it no problem, now you have to take that out to somewhere else also..
 And, In the 4 years we have been recommending them, we have never had to return to have them fix something after they either installed it or worked on it. But we did, and when I went to pick up the RV today the work had only been half done. , amd after 4 years of recommending the RV service to my Brother in Law, he is upset because they did not do the Job he spent an hour explaining to them what he wanted.
  Now I do not wish to judge anyone at Roy’s, BUT I have put my name and this blog on the board to recommend them, and the mighty has fallen.
 We were looking to trade in our two cars for one, since we do not need two cars anymore, I spoke with and made an appointment with one of the salesmen at the Chevy side, but when We took time off and went to the store the person had forgotten to tell us he was going on vacation.  I contacted the sales manager at Roy Robinson Subaru and he took charge of the sale, and gave us a great deal, they are working on the new jeep and getting it ready to pull behind the RV, but we were supposed to be given a loyal customer discount, NOT, military discount, NO , I do love the Jeep, and our salesman on the Subaru side is great.


I’m not sure what has changed in the past 6 months for Roy’s to be like this , maybe they do not see Customer service as a viable commodity.
 In the ending, I can no longer recommend  Roy’s to my family or friends on this site. Until I hear they have changed the attitude.  Yes I was upset the way they did my friend, yes I did give them a scathing report a last month, BUT, I was willing to give the new management a chance. BUT, I leave this in your hands, I however will not be taking my RV to Roys or to Poulsbo RV, I am now seeking a new RV service center.  One who knows without customers you have no service.
 Pease to All, Happy roads and sunny trails…

Wednesday, July 27, 2016

Living Up To Rep..

                       My Dear Friends and Followers


Well it seems I was shortsighted and to quick to call it, but I have two friends who purchased vehicles and my Bro in Law had his motorhome repaired at Roys amd they are Both exstatic,,,

They are beeming about the cutomer service provided. and the service they received.. the vehicles that my friends purchased they are so bragging about the vehicle and how much they love them and how the service has been , the RV repair mine and my bro in law is being done and so far , even though they do not yet have a Diesel Machanic they are working on it... and they do have greaat people doing the work and great referable people...


If your ever in Marysville Washington and looking for a new or used vehicle or rv, you will be happy you went by Roy Robinsons and check out the inventory...

As for travel, we are off to three camping adventures this year, right now we are preparing for Aquafest , then the rest of the year camping and travel..
Hoping you all a great Summer, and Great travels...
Dusty


Friday, May 20, 2016

Changing of the Guard NOT so much

It seems that Roy Robinson feels like those who built a great company aand customer oriented company needs to be moved...

First they let a Great General Manager , The Best General Manager they could have in Mark King, who worked diligently to make Roys what is it.  


Now they Remove the Best RV Service Manager Matt Benjamin, and replace him with a man who none of the customers know and though I am sure he is a nice guy, has not the repore with the cusotmers Matt Had...

For 4 years I have been prazing the Customer Service and sales departments of Roy Robinson. But NOW they seem to wish to make drastic changes since the original owner and co-owner passed away.

I am not saying here that the people at Roy Robinson are not good people. BUT, as for this blogger, I think change is coming, and I do not see it as good change...

Remember the last time we moved for change, and how bad it got...I hope my wife and I are not going to be looking for a new RV sales and Service place....

Keep your eyes on the road, and keep camping.

Your RV Friend
Dusty

Thursday, April 7, 2016

Repairs and Upgrades

Good Morning My friends….
Well I know it has been a while since my last writing, but We have been working on repairs fro our December trip and doing some upgrades that were needed.

I have included some upgrades we made and the rest was just repairs.
We did add an assist bar outside front door, and a few other chances seen here








We want to give a shout out to Good Sam Warranty service they came thru by paying for the repairs to the dash, electrical, air conditioning, awning, and power outlets.

We also want to recognize Matt Benjamin and his great crew at Roy Robinson RV Service in Marysville WA. What a great group of people. And the work they did and stayed within our budget, wow…..
We are planning three trips this year. Yellowstone is a big one.  And with some friends.

Thanks to all who follow us and read my blog I try to be more diligent in post..Have a great summer and safe travels



Dusty



Thursday, February 11, 2016

DISH = YOU GET DISHED

I find it interesting that you can signn up for a service and they tell you it is pay as you go, and when you call in and tell them you want to discontinue the service and the person on the phone says it is suspended and you will not be charged , yet you get a bill two months later, that you owe for two months.
I told the person at dish We were going off the service and wanted it discontinued and so we assumed they had stopped our servie . then we get a bill, which we were told we would not get for 99.00
Here is the things to be careful of when it comes to DISH.....
When you call in have them send you a confirmation that you were atually discontinued and that you would not be billed any further until you reactivae the service.
2. Do not assume they actually keep their word. keep checking and make sure they do what they say.

3. STOP USING DISH AND GO TO SOME ONE WHO WILL ACTUALLY DO WHAT THEY SAY THEY WILL DO AND NOT TRY AND RIP OFF THEIR CUSTOMERS.
Just a bit of advice from the RV traversals out there
SO I CALLED DISH. AND THEY SAID TWO WAYS TO DO THIS. PAUSE THE SETVICE FOR 6 MPNTHS FOR 5.00 A MONTH WHICH IS 30.00 OR PAY THE 99.00 AND CANCEL THE SERVICE,  WHICH IS WHAT THEY WERE SUPPOSE TO DO IN jANUARY.....RIP OFF. STAY AWAY FROM DISH. THEY ARE A SCAM


Conversation
Status: Connected
 Gladys May (ID: 26Z) (Listening)
 Gladys May (ID: 26Z): Hi, my name is Gladys May (ID: 26Z). How may I help you? 
 John Worley: Why am I getting e-mails about bills when my acct says I owe nothing 
 Gladys May (ID: 26Z): I can help with that. 
 Gladys May (ID: 26Z): I was unable to access your account with the phone number you have provided. Can you think of another number that would be associated with your account? I can also use the full service address or the 16 digit account number listed on your DISH bill to identify your account. 
 John Worley: account #8255909749842859 
 Gladys May (ID: 26Z): Thank you. 
 Gladys May (ID: 26Z): For security purposes, would you please verify the 4 digit Security Code on the account? 
 John Worley: 4351 
 Gladys May (ID: 26Z): Thank you. 
 John Worley: this is the e-mail I got 


TV
02/24/16-03/23/16 MONTHLY TV
DISH AMERICA 49.99
HD FREE FOR LIFE 0.00
$49.99


Payment Due Immediately $99.20

THIS IS AN AUTOMATED MESSAGE FROM DISH; PLEASE DO NOT REPLY TO THIS EMAIL. INSTEAD, PLEASE VISIT WWW.MYDISH.COM FOR SUPPORT.
For your protection, we have masked potentially sensitive information in your message. Please re-type as an "Off the Record" message by selecting the Lock icon in the above toolbar. 
 Gladys May (ID: 26Z): Based on the records your service is interrupted, your current balance is $99.20. 
 Gladys May (ID: 26Z): That's correct. 
 Gladys May (ID: 26Z): We have not received a payment last January. 
 John Worley: I paid the 40.00 to start we only used it for 3 weeks. and suspended it. we are supposed to be on a pay as you go as we only use it in our motorhome.. 
 John Worley: actually 49.00 
 Gladys May (ID: 26Z): Yes, please be advise that we start to bill for the first 15 days, we bill in advance. 
 John Worley: I know. and we paid for the month we used it in advance... we paid 49.00 for the moth. we were told we had a credit. when we suspended it. we do not owe a penny as we have not used the service since January 8th 
 John Worley: we paid from December 15 thru january 15 
 John Worley: in advance 
 Gladys May (ID: 26Z): As you can see the last payment was 12/24 we do not bill you last 01/05, we only start your bill last 01/22. 
 John Worley: BUT HOW CAN YOU BILL ME FOR SOMETHING i SUSPENED AND AM NOT USING.. 
 Gladys May (ID: 26Z): We only stop charging if the account is totally disconnected, the bill for 01/24 is for 01/24*02/23. 
 John Worley: I PAID IN ADVANCE 49.99 IN DEC3EMBER FOR THE MONTH OF DEC 15 THRU JANUARY 8 WHEN I CALLED IN THE GENTLAM SAID HE WAS SUSPENDING THE ACCOUNT AND I WOULD NOT BE CHARGES UNTIL I REACTIVATED IT 
 Gladys May (ID: 26Z): I understand. 
 John Worley: IF YOU UNDERSTAND HOW ARE YOU BILLING ,E FOR SOMETHING I AM NOT USING 
 Gladys May (ID: 26Z): We only stop charging if the account is totally disconnected. 
 Gladys May (ID: 26Z): In your case the account is only interrupted. 
 John Worley: HE SAIDF IT WAS DISCONNECTED....AND I WOULD NOT BE CHARGED4 
 Gladys May (ID: 26Z): I'm sorry you were given conflicting information by previous agents; but I can assure you the information I'm giving you now is correct. 
 John Worley: I AM NOT PAYING FOR SOMETHING I AM NOT USING. MAYBE THIS IS ANOTHE RIP OFF FROM DISH... I WILL CERTASIAINALLY MENTIN THIS ON MY RV TRAVELER BLOG TO ALL MY FRINDS.. I WAS MISLEAD. AND THAY IS WRONG...I WAS TOLD I WOULD NOT BE CHARGED... AND I AM NOT PAYING FOR SOMETHING I DID NOT USE. 
 Gladys May (ID: 26Z): One moment please. 
 Gladys May (ID: 26Z): Would you like to lower your package to lower your monthly bill? 
 John Worley: IF THIS IS NOW YOU WORK, I CAN CHANGE MY SERVICE TO MAYBE ANOTHER SERVICE 
 Gladys May (ID: 26Z): Of course we do not want to loose you as our valued customer. 
 John Worley: NO I WANT THE SERVICE DISCOUNTUED... I AM NOT PAYING FOR IT 
 Gladys May (ID: 26Z): Here is what I can do will waived the days you have not use the service however we will need to collect the current balance today to process the credits, will you consider this? 
 John Worley: YOU ARE NOT GETITNG THIS. THE SERVIXE IS ONLY USED WHEN WE TRAVEL. MAYBE ONE MONTH OR TWO A YEAR. THAT IS ALL. WE DO NOT USE IT IN OUR MOTORHOME WHEN IT IS IN STORAGE... 
 John Worley: I AM NOT PAYING YOU ONE DIME. AND YOU CAN DICCONTINUE MY SERVICE. I WILL FIND A WAY TO REPORT THIS TO THE FCC ANDF TO ANY OTHER AGENCY I CAN. YYOU AREW CHARGING PEOIPLE FOR SERVICE THEY ARE NOT USING. AND THAT IS UNLAWFUL 
 Gladys May (ID: 26Z): I sincerely apologize but you will need to call just to manage your expectation for this concern, this is handled by our Account Specialists. They can be reached 866-218-2297. They are available between 7am and 1am Eastern Time, 7 days a week. 
 Gladys May (ID: 26Z): The number provided will route your call to an agent who can assist you with your concern. I'm optimistic that the next agent would also be glad to assist you with your concern today. 
 Gladys May (ID: 26Z): You definitely have the choice to switch providers, however, please keep in mind that many competitors offer an enticing 12-month promotional offer, but after it ends, you will be paying significantly more for your service. Staying with DISH will save you money in the long run. 
 Gladys May (ID: 26Z): I will leave through account notes so the next Agent can pick up exactly where I left off. 
 John Worley: HOW DOES IT SAVE ME MONEY WHE YOU CHARGE ME FOR SOMETHING I AM NOT USING 
 Gladys May (ID: 26Z): I’ll share your feedback with Management. I’m terribly sorry about that. 
 John Worley: WELL YOU CAN TEWLL THEM I AM NOT PAYING FOR THIS