Tuesday, August 18, 2015

Sleep Number NOT SO CUSTOMER ORIENTED For RV Life

Hi Everyone I called Sleep Number about their RV Mattresess  ,  Since we have one in our home and have had alot of problems with it, I thought maybe thay had gotten better.  BUT this is the conversation I had this morning with Sleep Number.  Seems they will sell you their beds but the service that comes with it, no so much. they want you to install it, and when you do then they say "Well you installed it wrong and voided the warrenty"  becareful with them...Our home bed the customer service really stinks...and now I see the RV customer service does also
Welcome to Sleep Number Live Chat, you are now connected with 'Angela'.
John: I have an RV I need a sleep numb er rv mattress. the problem is there is no place to put the motor unless the one for the rv is different than the one in our bed room
Angela: Thank you for visiting Sleep Number! My name is Angela and my SLEEP NUMBER® setting is 40.  How may I assist you?
Angela: Hi John.
John: hi
John: I have an RV I need a sleep numb er rv mattress. the problem is there is no place to put the motor unless the one for the rv is different than the one in our bed room
Angela: Ah ok1
Angela: So I know we carry lots of sizes for RV beds, do you know what size woud work?
John: it is a queen
John: 60 X 75
Angela: Ok short queen.
John: yes
Angela: We have two models , the Deluxe and the Premier, would you like to see them?
John: I want to know the set up how are they for room. is there a special hookup for the air chamber
Angela: There is a Firmness Control System with an extended 4 foot hoses for each side.
John: how big is the motor and how hard is it to set up
Angela: It is 3 3/4" height x 11" for depth and depth is 5 3/4" width
John: I am not sure how I woould fit that in my motorhome...there has to be a technician to help with setup
Angela: We do not offer Home Delivery for RV beds, they are not allowed to enter RV's.
John: when we purchased our one for the home you sent out people to do the setup
Angela: Hi John, I will need to find that information, bear with me.
John: I will allow them to enter the RV..
Angela: I am sorry, this is not possible , we only do UPS ground for RV beds.
John: What ever happened to Customer service...Seems the customer is not valued at sleep number... they only want to sell the beds and not provide the customer the service that should come with it..I will mention that on my RV Blog ..thank you Angela
Angela: You are welcome to do so John, this has always been our policy for RV beds. I am sorry we are not able to help more, Have a great day.
Angela: Thank you for visiting Sleepnumber.com, sleep professionals are available by calling 1-888-411-2188, visiting sleepnumber.com again, or visiting your nearest store. Please let us know how we are doing by participating in our three question survey. Click the word "Close" above to end the chat and access our survey. We look forward to helping you sleep better soon!

Friday, August 14, 2015

Recommendation Beyond Compare

As most people can tell you I do not recommend alot of companies.

Especally RV and Home Maintenance Work.

The problem has always beed customer serivce.  Once they do thework they disapear if something goes wrong, or their prices are so far our there that they are priced out of the market.

You will hardley find any company who will be both customer minded and fairly based.

BUT I found two
As you know I highly recommend Roy Robinson In Marysville,  (It has to be said here I get no special treatments for my recommendations NOR would I accept one) The customer service and People who work there all have been trained first in customer service.

I also Found nother company I highly recommend Home Tenders of Everett  , Dennis Keith is the Best when it comes to getting it right and making it right. fair based and honor and integrity driven..  

You will not find any better business in the Everett/Lynnwood/Marysville/Monroe area Dennis is quality and honor.  He gets it right.....If you want to find them just let me know because from Home repair to inside RV repair.. Dennis knows what he is doing..

Thanks for reading this Blog.

John

Wednesday, July 29, 2015

Home Depot does not equal Customer Service

Once again the example of our currenty society has come forth.  
So I need a new washer and dryer and go to home depot to check them out. we find one we like and order it. the date and time is set for them to deliver the washer and dryer and since they can't say an exact time, they give me between 3 and 7 pm...so the crew shows up at 6:30PM and walks into the laundry room and starts making excuses why they can't deliver and setup the washer and dryer. 

I tell them to jsut leave the washer and dryer in the laundry room and I will set it up. they say they can't, so I call Home Depot and while I am on the phone with home depot the crew leaves with our washer and dryer,mand the person on the phone says. "They a;lready left and can not return"  Just another reason we will not be returning to Home Depot for anything else.

It is hard to recommend any store who does not get customer Service.  It is hard to return to any store who is such a horrible delivery service.  They promise delivery and set up, they sell you a washer and dryer, but you have to buy the Cord for the dryer seperate, (Who can plug a dryer in with out anelectrical cord) then they sell you the Vent hose seperate, then they sell you the water hoses for the Washer seperate, (like using the washer without the water feed hoses will work. then what seemed like a deal of a price goes way to much.. but you need a washer and dryer.  

After 2 hours on the phone with 4 differant people I finally get the manager of the store I ordered the washer and dryer from, she tells me she can't get them back, she can't do anything, and I will have to wait till the next day (another day of sitting around waiting for them to deliver the washer and dryer and missing work) 

I will not be returning to Home Depot for any thing from a nail to any big item.  I have destroyed my Home Depot card.  I thought they were better...I find they are not.

Sunday, July 19, 2015

Wish Network

Have you ever had one of those days that just were hard to understand?  

Let me begin by telling you that when we purchased the RV we had dish network installed, and in 2013 we took a one week trip, first with the motorhome, we had a wonderful one week trip. 

But the dish satellite did not work, and we did not have cell phone service where we were.  So when I got back to civilization I called them and they tied over the phone to get it to work. BUT never could. So they gave me a credit for what we had paid.  

Well because of health problems we just did not use the Motor home for another long distance trips till this year, and so I call dish to tell them we were going to use the satellite. 

 The person said it would be 10.00 to turn the system on so I said ok;-)

I would call them on Monday when we parked to turn it on. 

I did, now they want to charge me 50.00 :-(

After 30 minutes on the phone trying to understand why they were charging me another 50.00 when I have a credit of 31.00 it was no good. 

We have dish network anytime. But this was worthless.
I am letting all my friends know that in the three years we have had Dish network it has not worked. 

I have been charged twice and not received any service.

Fishing Trip July 2015

First day of fishing Fort Casey Washington.

Have you ever had one of those days that just were hard to understand?  Let me begin by telling you that when we purchased the RV we had dish network installed, and in 2013 we took a one week trip, first with the motorhome, we had a wonderful one week trip. But the dish satellite did not work, and we did not have cell phone service where we were.  So when I got back to civilization I called them and they tied over the phone to get it to work. BUT never could. So they gave me a credit for what we had paid.  Well because of health problems we just did not use the Motor home for another long distance trips till this year, and so I call dish to tell them we were going to use the satellite.  The person said it would be 10.00 to turn the system on so I said ok; I would call them on Monday when we parked to turn it on. I did, now they want to charge me 50.00 After 30 minutes on the phone trying to understand why they were charging me another 50.00 when I have a credit of 31.00 it was no good. We have dish network anytime. But this was worthless.

I am letting all my friends know that in the three years we have had Dish network it has not worked. I have been charged twice and not received any service.

Now for fishing.  Our first day was beautiful and we had a few problems setting up but all is well now and just go up on the first full day.  We are ready to go fishing..  I will post as we go along...






First day we headed out to the sound and it was a warm day. The boat run great.  The camp site was great, right off the ferry gate, so we could load and launch with no problems...We had a few dings, but don't we all ways. The kings start running in two days. We are going out tomorrow to jig for some but testing the waters...The Kings are coming and we are just about ready...



Friday

It has been a great week with my friend and fishing, thought we only caught a few it was well worth the time of fellowship.  My wife is coming up tonight and looking forward to some quality two days with her.  Ft Casey is truly a jewel. I enjoy it everything we come up.  Though I do wish they had better sewer hookup and more power hookup I also understand the care that need to be taken when you're this close to the Puget Sound.




.

Well the trip ended with no incidence. it was a beautiful week of fishing although it was more of a sightseeing tour than fishing...lots of sitting and not much catching. but then again they call it fishing not catching..

The motor home did well. We purchased a new mattress from Wal-Mart thinking it would be softer that the one we had in it. But alas not so, it was rock hard.  Learned a lesson. try it out before you buy it...We returned it and they refunded the cost. But now we need a new mattress

Thanks for coming by and listening to my rants and raves...


John

Monday, July 6, 2015

Be aware of Kenwood Electronics

well we spent 250.00 to get a new Stero with Bluetooth in the Motorhome to be handsfree and safe.

Roy Robinson in Marysville did a great job of install and it has a remote for the steering wheel.

However...BEWARE...

The bluetooth that Kenwood has is not compatable wiht all phones and wireless products.

I wrotee them and tried to get them to help me wiht the bluetooth issue and all they did is make excuses.  instead of resolve the issue and provide great customer service they just said
http://www.kenwood.com/usa/car/excelon/kdc-x399/

Dear Mr. John 

Thank you for contacting Kenwood USA Corporation. We value you as a Kenwood customer and appreciate the opportunity to be of assistance.

Our radio runs HSP 1.2 AND HFP 1.7 as well as being on Bluetooth Version 2.1 +EDR Certified. If the bluetooth profiles are lower, this may cause a compatibility issue. Please attempt to connect a non android or new android phone and confirm if the issue persists.

If we can be of further assistance, please let us know at  customercare@ccc.kenwoodusa.com   or by phone at  1-800-536-9663 . Our hours of operation are Monday through Friday 9AM to 9PM, Saturday 9AM to 6PM or Sunday 10AM to 5PM.
  
Fernando 
Product Support Representative
JVCKENWOOD USA Corporation
PO Box 22745
Long Beach, CA 90801-5745
Phone:  1-800-536-9663

they did ask what phone I was using. it is a new phone.. and they told me this...NO RESELUTION BEYOUND PURCHASEING ANOTHER PHONE. WELL IF YOUR ON A LIMITED INCOME YOU DO NOT SJUT RUN OUT AND BUY A NEW PHONE EVERYDAY..

AO IN CLOSING BEWARE OF KENWOOD AND THEIR BLUETOOTH PRODUCTS...NOT SO EASY TO USE AND LEAVES YOU BLUE...

Monday, June 29, 2015

Twanoh State Park.

Well My Friends and Fellow Travelers

This past 4 days we have spent at Twanoh State Park in  Union Washington.  WOW what a beautiful park, close to Hood Canal, and beautiful views of the ocean.  we loved every minute.