So I wrote to Bernia because my wifes quilting nightmares have been aweful. the mechine has been in and out of the shop for years, and the quiltmotion software has been a nightmare. I write them pleading for help. and you will see their reply. sorry not our fault. basically.. do not fall into bernia trap .. if your wife sews or quilts. they are not customer oriented
Aug 26, 1:57 PM CDT
My Wife owns a Bernia 820, which she uses on the Bernia Quilting frame and Creative Touch software. She has had to have it in the shop more than she has used it. it now sets and jsut collects dust because she has had to set and remove threads on quilts she has made over and over. We purchased the who set up from quality Sewing and they have been great with support. but she needs a quilting machine not a boat anchor. Is there any way we can work out a deal with bernia to get a decent trade in value for this set up. We spoke with the representative of Bernia at Quality Sewing and He (Jim) said the Q20 was on sale, for 9,000.00 but they could not go any lower so our trade in would be worthless. this set up cost us 8600.00 and that was with out the pad, the up grade to the new sofware cost 120.00 so we have 8700.00 in this anchor and it has been in and out fo the shop more than it has been in use. Can Bernia provide great customer service bu giving her a better trade in value so she can get a quilting machine she can actually use. Thanks for your help John Worley Lake Stevens Washington
Customer Service(BERNINA of America)
Aug 28, 2:18 PM CDT
Thank you for your email. We are very sorry to hear of your wife's disappointment in her B820. We would be happy to work with you dealer to assist them in addressing any existing issues she might be having with the machine. As the wholesale importer/distributor of BERNINA sewing machine and related accessories in the US, our distribution is exclusively through independently owned and operated BERNINA dealers who each set their own policies, practices and procedures. We are unable to sell directly to our consumers, quote pricing, accept trades or broker discounts or deals with consumers. Trade in policies and pricing are determined by the dealer. We certainly understand your asking, but we are unable to accommodate your request for a better trade in value than the dealer has offered.
We appreciate your taking the time to contact us, Consumer Relations
As a Travel Agent and Adviser I can not tell people who and what to do to book their Trips. I must try and find them the best trips and the best price. However, I have done my research and founf that Travelocity is not a good company to book thru. One of my clients booked thru them for a december trip, 5 months out. However, whe they called to cancel the trip and try and move to a different Seat assignment, they were told originally that they wouold not be able to cancel the booking unless they paid $150.00 each for the canceliation. the rules say on the website all cancelation must be more than 3 months out at no cost to travelers. but Travelocity does not see it that way. After spending 1 hours on the phone with two seperate people from God knows where. They were then Informaed that they would not be able to cancel the flight and rebook in first class unless they surrended all of the first flight cost. NO REFUND. As an agent I can not honestly recommend anyone book travel thru their web site. Be careful out there . this couple who is elderly and a Veteran is being ripped off by this company.
This past week we flew up to Fairbanks to full fill some of my wfes bucket list items. Driving a dog team and seeing the Aroura.
The trip on Alaska Airlines proved only that the service of the airline industry had fallen a bit.
The Hotel we stayed in was a bit disappointing. between the toilet not working and the noisey heating syatems and the noise fridge, we got a little sleep.
I will tell you that the highlight of the Vacation was Black Spruce Dog Mushing. here is the link to their web page. http://blacksprucedogsledding.com/index.html
Now if you do not know the concept of Dog Mushing, or the care and love these dogs get, then you are blind. The team we went out with, with Riely our guide, was to be at least above compare. the love and attention he gave to the dogs, allowing us to pet and spend time with them, Of course,Tracy being a dog lover to the max, madfe an instant companion named Neptune. see photos.
I can honestly tell you these dogs are well cared for, and the people who have them, at least the ones we were with, let them run free alot, and they come at the call of their name. They are fed and handeled with love and attention.
It is in this mans honesty and humbled oppinon anyone who would accuse a dog musher of abusing dogs are untrained and uneducated about the sport. these dogs love to run, and if they were not running in front of a sled, they would be runnign wild and probably by wolves.
They are trained. and cared for. we talked to Reiley and he said they see a vet every 3 or 4 months. and the money they spend on the care and feeding of these dogs do not make up in any way what they take in. alot of dog mushers and trainers do not even break even BUT they do this because they love the dogs....not the money...
I would engourage you to educate yourselves and go and talk to the mushers and not those who are anti-mushing and would lie to get the sport shut down.
We loved the time we had in Alaska and plan to return and do it again.
We visited Santa Claus House at North Pole. another highlight.
Did not know there was an Ice Mesuem in Fairbank. WOW, such a great tour...
Hope you are all having happy trails and smooth roads.
Just to remind you all this is a travel and RV Blog.... We are not here to critique locations jsut rv sites....
We just returned to
from a trip to Yellowstone, and lety me tell
you the ups out weighted the down by a bundle
Let me first begin with some points of interest….
Let left our home and traveled over hwy 2, some know it as
Stevens pass, and thru Leavenworth and Wenatchee. We did have a few lessons we learned, when
traveling over gravel make sure the mud flaps are all the way to the ground…
that will cost us a new paint job on the front of the tow…
We are hoping these can be buffed out but do not know for
sure….We arrived our first night at Nugget RV Park In St. Regis , Montana.. WOW what A
GREAT Deal and a GreatPark…The
accommodations were top notch, and the people who run the park were sincerely
customer service minded.
Well worth the price of one night….
We then went to a park in Ashton ID….the Good Sam Ranking
was to say the most average…no wifi, and getting there was hard for our size motor
home. The people who run the park , and you should know it is on the back of a
Golf Course. The showers/bathrooms were
small, and not well kept up, they were used by the golfers and pretty dirty…The
road getting into the park was a golf trail…for a 36 motor home pulling a tow
was a challenge….
Aspen Acres RV And Golf course, should say GOLF first and RV
2nd….if your driving a small rv it would be fine if you do not want
We were there for three nights and the price was great as
members of Travel America,
we got a great discount.
BUT We moved on Wednesday and stayed two Nights at Valley
View RV Park, by Island Park ID,
great location from the road, price was a bit
ruff, for Travel America, and the Wifi was off more than on…If you have to have
your wifi all the time, I would be aware.
Valley View owners and people were Great very accommodating, and as I
said the location right off the main highway was ok…we did not hear any truck
or vehicles. And we were pretty close to Yellowstone…
We did visit a Place Named Yellowstone Bear World Before we went to Yellowstone.
We did eventuall go to Yellowstone,,,We stopped at
The Bear and Wolf Attraction in West Yellowstone...
Then we went to Yellowstone...
Yes we did see a bear in the wild Just outside of the east gate
Now. While in Idaho
we went to several attractions out side of the park. Jackson,Wy. was crowded,
people everywhere, we actually thought we would go while school was in and we
still barely got downtown. The traffic
was moderate, but being off season we thought there would be a better moving
traffic. We stopped at one store just
east of Jackson
and ask question and information was sluggish, for people who work and live in
a town they did not know much about it.
We went to Grand Tetons, by the road between
Tetons was closed, so we had to go thru Jackson
to come in from the south end…
Roon At Teatons
The last picture is of the ELK refuge in Jackson.
We did drive back thru Virginia City, Sheridan,
and Nevada CityMontana, Wonderful western style towns..
We arrived back home safely and had a wonderful vacation…