Hi Everyone I called Sleep Number about their RV Mattresess , Since we have one in our home and have had alot of problems with it, I thought maybe thay had gotten better. BUT this is the conversation I had this morning with Sleep Number. Seems they will sell you their beds but the service that comes with it, no so much. they want you to install it, and when you do then they say "Well you installed it wrong and voided the warrenty" becareful with them...Our home bed the customer service really stinks...and now I see the RV customer service does also
Welcome to Sleep Number Live Chat, you are now connected with 'Angela'.
John: I have an RV I need a sleep numb er rv mattress. the problem is there is no place to put the motor unless the one for the rv is different than the one in our bed room
Angela: Thank you for visiting Sleep Number! My name is Angela and my SLEEP NUMBER® setting is 40. How may I assist you?
Angela: Hi John.
John: hi
John: I have an RV I need a sleep numb er rv mattress. the problem is there is no place to put the motor unless the one for the rv is different than the one in our bed room
Angela: Ah ok1
Angela: So I know we carry lots of sizes for RV beds, do you know what size woud work?
John: it is a queen
John: 60 X 75
Angela: Ok short queen.
John: yes
Angela: We have two models , the Deluxe and the Premier, would you like to see them?
John: I want to know the set up how are they for room. is there a special hookup for the air chamber
Angela: There is a Firmness Control System with an extended 4 foot hoses for each side.
John: how big is the motor and how hard is it to set up
Angela: It is 3 3/4" height x 11" for depth and depth is 5 3/4" width
John: I am not sure how I woould fit that in my motorhome...there has to be a technician to help with setup
Angela: We do not offer Home Delivery for RV beds, they are not allowed to enter RV's.
John: when we purchased our one for the home you sent out people to do the setup
Angela: Hi John, I will need to find that information, bear with me.
John: I will allow them to enter the RV..
Angela: I am sorry, this is not possible , we only do UPS ground for RV beds.
John: What ever happened to Customer service...Seems the customer is not valued at sleep number... they only want to sell the beds and not provide the customer the service that should come with it..I will mention that on my RV Blog ..thank you Angela
Angela: You are welcome to do so John, this has always been our policy for RV beds. I am sorry we are not able to help more, Have a great day.
Angela: Thank you for visiting Sleepnumber.com, sleep professionals are available by calling 1-888-411-2188, visiting sleepnumber.com again, or visiting your nearest store. Please let us know how we are doing by participating in our three question survey. Click the word "Close" above to end the chat and access our survey. We look forward to helping you sleep better soon!
Keep it up, determine what your interest is and for God sake do not send your blog to people who are not interested in it. I post mine on my facebook page, and let people read it at their choice. Never ask people to join this blog is free for all and not asking for people to join or give out personal information.. that would be wrong..
ReplyDeleteThanks for the comments