(*)1 Stars
Welcome fellow Travelers and Hope all is well out there in the road. When we purchased our RV from Roy Robinson in Marysville we were given a complimentary membership in K&M and were called 5 times by the sales department at K&M at Birch wood in Blaine Washington. We finally made a reservation and we knew we would have to listen the the sales sh-peel. so we got the RV ready and headed to Blaine. we arrived at 3PM and understandable it being Friday it was busy.
We pulled up to the security gate and checked it ,,, things from there went down hill... We were told that a salesman would go with us and show us where to park. NO SALESMAN APPEARED. The we were told to just "Drive around and find a place" Mind you we are first time RV'er and this was suppose to a sales visit. Customer Service Stank. We drove around for about 30 minutes and could not find anyplace to park so we went back to "the Welcome Building" The security person said there was two sales people on and one was busy with a tour and the other was on the phone, so we would have to wait. we waited. and waited and finally he said we just need to continue driving around. a 36ft diesel pusher we are new to owning and we just drive around. So we drove around. Finally after another 20 minutes we found a space in the sardine can. Could not open our sideout very far and the we were so close the rv next to us I was getting wet from their water hose.Our MH Is 50 watt and all they had was 30,
We finally got setteled in and rested the first night. we were to have a meeting with the sales department the next morning at 10AM. we got there at 9:45 and asked to wait because we were early. No Problem.
After a few minutes John came in and lead us to him desk, and begin his ssales presentation. I interupted him, and begin explaining to him about the arrival problems, his exact words "This is a negative free zone" and did not wish to listen to our complaints. Finally my wife convinced him to listen and and did not. we talked and he interpreted like he has his words already preset to say and he did not care what problems we had. After about 20 minutes of us talking and him not listening his words were "We do not take reservation in July and August" it is in the book....Like we had a book, and we were not told this over the phone. (Remember they called us 5 times to confirm the reservation)
Every night our power went out, and we had to reset the breakers on the post. though we had a 30W adapter. and conserved power.
The whole experience was not a full waste of time. we got to meet a great family who was our neighbors who helped us set up and learn about our New Motorhome.
When we got home Sunday there was a call from Beach-wood saying we owed them 2900.00 for the books they never gave us. the salesman fell on this one. We also got a call from the salesman saying we had lied to him about coming back into the office before we left, NOT....we went back and we were told he had left for the day, when we drove out Sunday morning we told the person at the security gate that He should let John know that we were not interested and would not be purchasing a membership.
Birchwood and K&M are not Customer Service or Customer Oriented at all. their layout is confusing for a first times and after talking to a couple of people their video presentation does not present the truth about them. AT THIS TIME WE COULD NOT RECOMMEND BIRCHWOOD OR K&M FOR ANYTHING EXCEPT MAYBE A FUTURE WASTE DISPOSAL COMPANY.
UPDATE FROM KM THEY SENT ME THIS LETTER... JUST PASSING THE BUCK LOOKS LIKE TO ME
I have
forwarded your complaint to Beachwood, K/M is a separate corporation from
Beachwood, We allow their members to use K/M in their package, I would greatly
appreciate you taking K/M’s name off of your blog. Beachwood is owned by Sound
Pacific Resources, if you have any issues with any K/M properties, I would love
to assist you.
Thank you
Kelli Abercrombie
Marketing Director
K/M Resorts of America
.
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