PODS and customer service do not match

  Tracy and I called to PODS for a container because we miscalculated our moving needs, So when we realized how much we had we called PODS and told them we did not need the container, so they said they would cancel the delivery yet the Truck showed up to drop the container

Well we called pods and told them we would not use the container, and they told us they would pick the container up on Thursday

Pods did not show up on Thursday, so we called PODS again, the previous person had hot scheduled a pickup, though he did posted that they had canceled the order,

So now I have to be on the phone and wait til Saturday, NOW this would normally a problem, but, as I explained to the previous Idiot, Saturday our house goes on the market, and we needs photos taken on Friday,, now they say they will pick up the container Sunday...

Seems customer service is not their forte

So here it sets. now until Saturday.... PODS is unreliable Company

Not So Big O

 

Well I Know every one thinks I only post things negative about things.

Well I have always been to Big O in either Lynnwood or Lake Stevens for service or tires for my cars. and up until today i believed in their "customer Service" but today I found out that is not there any more... 

So I went to Big O in Lake Stevens in Frontier Village, that that used to be run by a lady named Sarah
 who believed in Customer service, Now I know Covid paranoia has taken this world by a storm and that people are being careful, However, when I take my truck to the place I purchased it they have a clean waiting room, and they keep it clean, i know Big O, is smaller dealership, BUT with no other customer in the building, making a person sit in the rain to wait for new tires to be put on is in human.  

So if you are looking for new tires, I would highly recommend you stay away from Big O.. in Lake Stevens, until their Manager and new owner gets the customer service down..

New Year

 Well I know its been a while since I posted here, with all the stuff going on, and my health not getting any better, 4 comas and under VA Dr, watch, not sure when we will be traveling again.  

We are in the process of planning to sell our home and move south closer to our kids, grand kids and Great grand kids.  

Things with covid and riots and violence in our land, we just feel it might be time to head south to calmers waters, Tracy and I would love to be closer to family, and if we can get this place ready by fall we plan to put it on the market...

We no longer have our motorhome, just not able to drive it anymore. so our travels are reduced to traveling by vehicle and staying in hotels until we can get a travel trailer.

Sorry no pictures of any travels yet, we have been able to do some short trips, Leavenworth, Lynden, etc, but nothing to speak about..

This is one mountain range we saw near Lynden, WA

Water rapids on the way to Levenworth

 

We also journed yo the Tulip festival in Mt Vernon, WA

As we begin summer of 2021 we are hoping to get around to see more of this state.

Thanks for keeping up and waiting for this post we will try and be more dilligent in the future

Here is a video we too of one of our travels

G& S Heating and ALLSTATE CLAIMS

So last year in October we were having some problems with our furnace we called a company G& S Heating, who came out the last time, lest than 4 months ago,$400.00 said they fixed the furnace and we should have no other problems, here we are 4 months later and basement full of water, furnace not working. 

 The Meter they put on the furnace which is supposed to alert us if the furnace is having a problem.. did not work, so we call G&S Heating and after 4 months, we were told repair would be over $200.00 "because this would be an after hours call" it was 3:30PM  however, if the furnace needs replacing $3500.00 , and 

we were told they could not get out for two or three days.. with our basement is still filling with water,, we turned the furnace off, but need to reboot it,, But can we hold back the water til someone gets here? not sure.. but with this going one since the middle of December we have to do something

So I called Allstate they sent out a company to investigate the problems, by the way the water has been running into the basement at least 4 days, since we do not got into our basement that often, they found the problem was the furnace, and then  Allstate sent out their rep, just so you know the first time both of them came out during the flooded area, and we showed them where the water was coming from, and they agreed it was the furnace, now Allstate says they need another inspection. both by the manager of the company that did the investigation first, and they send their agent out again, AFTER all the water and some of the drywall had been removed, but they wanted proof that the water was coming from the furnace.. AFTER we have removed the water and been keeping an eye on the furnace, and sweeping water out of the room every 2 hrs.  and now ALLSTATE is trying to find a reason to not cover this..

BEWARE IF LOWES AND UNITED RENTALS

SO OUR BASEMENT FLOODED 6 INCHES OF WATER, 

Well called United Rentals in Everett and Snohomish.. 500.00 for some one to go to the office, 150.00 to just to get the dryers we need and then rental fee and tax..

. so 650. just to rent the the blower, and then rental fees... UNITED RENTAL IS ROBBERY RENTALS.. NEVER EVER GOING THERE. LOWES DOES NOT RENT OUT EQUIPMENT, SO THAT IS THE END OF THAT,, AND HOME DEPOT IS RESERVING ONE FOR US TODAY.. DOING WHAT THEY CAN TO GET US TWO MORE... HOME DEPOT HAS MY BUSINESS FOREVER

WOW WHAT A NIGHT IN STANWOOD WASHUNGTON

THIS WEEKEND WE WENT AND STAYED OVERNIGHT AT THE "LIGHTS OF CHRISTMAS" IN STANWOOD WASHINGTON.  IF YOU HAVE NEVER BEEN YOU WILL NEVER KNOW THE REAL JOY IT IS TO SPEND THE NIGHT IN THE NORTH POLE ATMOSPHERE. I CAN NOT SHOW OR DESCRIBE THE WONDER AND JOY ON THE FACES OF ALL WHO WERE. 
HERE ARE SOME PHOTOS BUT NO ALL. MY CAMERA WOULD NEVER SHOW ALL IF IT. .. IF YOU EVER DESIRE TO SEE THE MAJESTY OF LIGHTS AND AMD JOY OF THE SEASON. I SUGGEST YOU GO..  IT IS IN STANWOOD WASHINGTON.. AND HERE I JUST SOME OF THE PHOTOS WE TOO. I WISH WE COULD DESCRIBE IT BETTER...

Quicken NON support Blames the USER for their programing

Connecting...

Waiting for agent...

Sep 25, 2019, 3:07pm

Thanks for chatting.

Agent joined conversation

AgentSep 25, 2019, 3:08pm

Hello, Thank you for contacting Quicken Support, my name is Luisa, may I please have your first and last name?

MeSep 25, 2019, 3:08pm

I keep rencolciling theprevious months account then then next month the begining amiut is ring

MY name is john WWorley

sorry typing with one hand

I keep reconciling my quicken account and then the next month the begining mount is wrong from the previous monty and I keep having to edit to make the account babalce

last month i had to make a addition of 25.00 to balance the acxcount, this month I had to edit in 6.80

I am using Quicken 2019 VS R2119

Hello

R U there

AgentSep 25, 2019, 3:17pm

In order to further assist you, I will need to ask you some information so I can create a ticket with notes for today's interaction.

Can I have your phone number?

MeSep 25, 2019, 3:17pm

4254228659

AgentSep 25, 2019, 3:18pm

Also, may I please have the email address you are currently using with Quicken?

MeSep 25, 2019, 3:19pm

dustywriter1@gmail.com

AgentSep 25, 2019, 3:20pm

Thank you, please allow me one moment to locate your account in our system.

MeSep 25, 2019, 3:20pm

may be dustywriter@yahoo.com

AgentSep 25, 2019, 3:26pm

May I please know the Operating System that your computer is working with? What version of Windows?

MeSep 25, 2019, 3:26pm

windows 10

AgentSep 25, 2019, 3:28pm

What is your Quicken's version and year?

MeSep 25, 2019, 3:29pm

I am using Quicken 2019 VS R2119+

I am using Quicken 2019 VS R21-17

Build 27.1.21.17

valid until January 2020

AgentSep 25, 2019, 3:33pm

Thank you

When did this issue begin.?

MeSep 25, 2019, 3:33pm

January 2018

we bought the 2 year software

on line. never again will I download form online quicken.. if I can not get the actual software. then I am looking for a different software

AgentSep 25, 2019, 3:35pm

Is this a manual account or it connected inline with the bank.?

MeSep 25, 2019, 3:35pm

manual...entriies

I tried to download from my bank and got worse issues

AgentSep 25, 2019, 3:38pm

Ok, the reason I mention this John is because you have to keep in mind that Quicken is not an automated program. Since these are manual entries, you are the only one who controls the information within the account itself

MeSep 25, 2019, 3:41pm

yes but I am a computer tech I know how to do entries. I receive a bank statement from my bank every month and do the reconcile myself. and every month there is a screw up

AgentSep 25, 2019, 3:44pm

The thing is John that Quicken wont do anything without your doing or approval as its not an automated program.

MeSep 25, 2019, 3:45pm

in January the reconcile way corret then in february it was off by 36.00, I did a correction to bering it up to date, then in march it was off by 40.00, again I did a update thenit kept getting worse, so I wnt back to november of last year which reconciled and in december it reconciled and in Januarty, but february id did not

AgentSep 25, 2019, 3:46pm

I understand, however, these are not changes that Quicken does as they are manual entries. Our best advise is to review transaction by transaction to make sure if any transaction is missing or duplicated which is what affects the balances

MeSep 25, 2019, 3:46pm

the program keeps screwing up my accounting

I do that, I am not stupid, every I make sure there are no duplicate entries.. so quicken preogram is perfect ,, it that what your saying

AgentSep 25, 2019, 3:48pm

Not exactly but on this case since these are manual entries, there is not much that the program does other than follow the instructions that you give it to do the reconcile.

MeSep 25, 2019, 3:49pm

and I do excappy what the program tells me to do..

exactually

every month at the end of the month I get it to reconcile, the next month is it off again

I do entries from my bank account every month

AgentSep 25, 2019, 3:52pm

At the moment that you do this reconcile, you enter the correct balances and dates as they are on your bank's statement, correct.?

MeSep 25, 2019, 3:52pm

yes...

AgentSep 25, 2019, 3:54pm

Ok, on that case, no issue should be coming up as you are manually entering this information as you do with everything else

I am sorry about this, but this is not something that the program can change on its own

MeSep 25, 2019, 3:55pm

I know then why am i having this issue

and this issue started after the last update

AgentSep 25, 2019, 3:59pm

I get your point and I am really sorry about this John. I dont want to push this but specially on manual accounts, Quicken doesnt do anything without you doing this change on your end

MeSep 25, 2019, 3:59pm

I have also downloaded my bank statements for the last year, anreentered every statement again, and every month it changes the beginning amount from my previous bank statement

every month the previous amount is different that the ending amount from the ending amount from my bank statements.. example,, previous mount might end in 2,065.00 and when I get the next bank statement the begining amount is 200 or mort off

AgentSep 25, 2019, 4:02pm

You have to keep in mind that if at some point you entered an adjustment is because at some point a transaction was missing which is what changes the balances

MeSep 25, 2019, 4:03pm

so your saying the screwup is my fault..not quickens

Ok maybe i shojuld tell all my followers and my friends that quicken can not do anything but blame the end user for the problems they may be having with quicken and the customer service is not helpful but blame the end user

AgentSep 25, 2019, 4:05pm

What I am referring to is that Quicken is not an automated program so this cant be changed on its own specially on manual accounts.

MeSep 25, 2019, 4:06pm

well since I downloaded this from quicken because nthey no longer sell the actual software they deny their downloads re not their fault

since they feel that and will not take the blame for their screwed up programs, I will post this conversation to my web page and sed how your end users feel about quick NON supportg