5:59 PM
DISH,
Hi, I'm the
DISH virtual agent. I can help you with many things. If I can't, I'll connect
you with someone who can.
How can I
help you?
You, Hi
DISH, Hi there!
You, I have a
problem,
DISH, I'll
connect you with someone who can help you with that.
May I have
your first name so our agent will know how to address you?
You, John 6:00 PM
You're now
chatting with Alyzaderzy.
Alyzaderzy, Hello,
John.
John, Hello
Alyzaderzy, I'm sorry
to know tat your having a problem. I'd be willing
to assist you today.
John, I would
like to know why my acct was suppended. I spoke with an agent the first of tyhe
year
Alyzaderzy, I'm sorry
to know that.
John,I told them
I had been in a coma and as soon as the dr releaed me we would be traveling
again
Alyzaderzy, As per
checking, please be advised that it shows here your account is voluntarily
disconnected.
John, I had paid
up tile the end of the summer and they extended my service til september
Alyzaderzy, Okay, do
you still have equipment?
You, I never
voluntairly disconnected the service. not sure where they got that from, Yes I do,
it is still in my motorhome
Alyzaderzy, Okay, thank
you.
I'll
activate your account.
You, I had paid
the 34.00 that I thought and was told they would keep me on the 5.00 a month
till the end if the summer
Alyzaderzy, Please be
advised that we need to collect an upfront payment of $65.03 to activate the
account?
Please be
advised that your account is Dish outdoor also pay in advance.
In dish
outdoor account unfortunately, there's no option to put it on hold.
You, Not gonna
happen.. You disconected me with out my permission. since I was in a coma not
sure how I would have done that
Alyzaderzy, If you wish
to suspend the account what will we do is to close it then activate it upon
requesting to restart. I'm sorry
to hear that.
You, I had it in
my motorhome for over a year. used it till the 2016 I was told the account
would be put on hold for 6 months at a time, when I called the last time they
extended the service til september
NO I never
wanted it suspended .. NEVER
Alyzaderzy, Please be
advised that Pay-as-You-Go (Used for Traveling or Outdoors Only) Must be a
Pay-in-Advance customer Required to purchase a portable dish Must have all
purchased receivers DISH Pause is not allowed
You, now you want 65.00 for a disabled Veteran who was in a coma. and grab 65.00 from him..
that is ridiculous
Alyzaderzy, Sorry to
know about your condition. This is for the advance payment, John.
6:15 PM
You, Yea right.
advanced payment. why did you refund my 40.00 and the close my account. and if
the accound can not be put on hold the why did the person who I talked to last
year di it. and the person I spoke in to sometims in january or dexcember, tell
me they would put it on hold for 5.00 a month til september and I have
been paying 5.00 a month till we could travel again..
Alyzaderzy, I'm sorry
for the wrong information.
You, I will
speak with Direct TV. and see if they can be more CUSTIOMER Orented. If your
want your equipment back send me a box and you can have it
Alyzaderzy, I'm sorry
if you feel that way.
You, Not your
not sorry. don't even saay that.. my typing and hands are shaking since the
coma my walking is not secure. but I am sure Your competer will understand that Maybe one
day your at dish will get it that the customer pays your salary
Alyzaderzy, I'm sorry
to hear that you want to cancel your services with us and I'll personally
respect whatever your decision will be. Just to set your expectations we have a
separate department that handles cancellation.
Please dial
866-218-2297 between 7am & 1am ET Mon-Fri or 7:30am-Midnight Sat & Sun
to speak with one of our account specialists to finalize your request.
Alyzaderzy,
This is
beyond my control as much as I want to help.
I am only
informing you that for pay as you go account dish pause is not allowed.
You, Wait it is beyound your control to fix this error but it is within your control to renew it??Look if
yoou want the equipment YOU tell who ever it is to send me the box.. I AM DONE
with it
the box
will be taken out of our motorhome and put in the garage.. if you want it send
a bod.. if not well it will set there till you do
Alyzaderzy, Please
contact this number, 866-218-2297 to
finalize your request.
You, NOT GOING
TO HAPPEN
Alyzaderzy, I
understand.
You, I have been a member of DISH for years. and when I went into a coma last year TWICE I ask the customer service to pause my account for 6 months till the DR. released me. we did have plans to travel last fall then anothe Coma. hospital for week, and told not to travel, now Your company canceled my account without notification. or my request and want to charge me lease be advised that we need to collect an upfront payment of $65.03 to activate the account? R U Kidding me. Your the ones who canceled the account. not me. So it is off with DISH and maybe try another service who is customer orented. The equipment is in my garage, and when you come to pick it up or send me a box to return it in , it will be there.. GOOD BYE DISH.
