Hello To All
I am sitting here today and I am trying to be careful not to
judge a book by it’s cover. I do not
know when I have ever heard of a company selling a product they do not service
or have a way of servicing. But I have
run across that recently.
When we purchased our RV 4 years ago, Roy Robinson had a
heart for customers, they went all out to support the customer base that they
had, the RV side sell great RV’s and the people we have had dealings with have
all been wonderful, and up until lately the RV service department was the same.
But now we find out they do not work on diesel engines, they sell RV’s with
diesel engines, but they do not know how to fix them if something goes wrong,
nor do they have a system to send the RV out to get the engine worked on, they
just tell you to go find someone…What is
that about.
When we had our radio and sound system changed they replaced
it no problem, now you have to take that out to somewhere else also..
And, In the 4 years we have been recommending them, we have
never had to return to have them fix something after they either installed it
or worked on it. But we did, and when I went to pick up the RV today the work
had only been half done. , amd after 4 years of recommending the RV service to
my Brother in Law, he is upset because they did not do the Job he spent an hour
explaining to them what he wanted.
Now I do not wish to judge anyone at Roy ’s, BUT I have put my name and this blog
on the board to recommend them, and the mighty has fallen.
We were looking to trade in our two cars for one, since we
do not need two cars anymore, I spoke with and made an appointment with one of
the salesmen at the Chevy side, but when We took time off and went to the store
the person had forgotten to tell us he was going on vacation. I contacted the sales manager at Roy Robinson
Subaru and he took charge of the sale, and gave us a great deal, they are
working on the new jeep and getting it ready to pull behind the RV, but we were
supposed to be given a loyal customer discount, NOT, military discount, NO , I
do love the Jeep, and our salesman on the Subaru side is great.
