Tuesday, August 18, 2015

Sleep Number NOT SO CUSTOMER ORIENTED For RV Life

Hi Everyone I called Sleep Number about their RV Mattresess  ,  Since we have one in our home and have had alot of problems with it, I thought maybe thay had gotten better.  BUT this is the conversation I had this morning with Sleep Number.  Seems they will sell you their beds but the service that comes with it, no so much. they want you to install it, and when you do then they say "Well you installed it wrong and voided the warrenty"  becareful with them...Our home bed the customer service really stinks...and now I see the RV customer service does also
Welcome to Sleep Number Live Chat, you are now connected with 'Angela'.
John: I have an RV I need a sleep numb er rv mattress. the problem is there is no place to put the motor unless the one for the rv is different than the one in our bed room
Angela: Thank you for visiting Sleep Number! My name is Angela and my SLEEP NUMBER® setting is 40.  How may I assist you?
Angela: Hi John.
John: hi
John: I have an RV I need a sleep numb er rv mattress. the problem is there is no place to put the motor unless the one for the rv is different than the one in our bed room
Angela: Ah ok1
Angela: So I know we carry lots of sizes for RV beds, do you know what size woud work?
John: it is a queen
John: 60 X 75
Angela: Ok short queen.
John: yes
Angela: We have two models , the Deluxe and the Premier, would you like to see them?
John: I want to know the set up how are they for room. is there a special hookup for the air chamber
Angela: There is a Firmness Control System with an extended 4 foot hoses for each side.
John: how big is the motor and how hard is it to set up
Angela: It is 3 3/4" height x 11" for depth and depth is 5 3/4" width
John: I am not sure how I woould fit that in my motorhome...there has to be a technician to help with setup
Angela: We do not offer Home Delivery for RV beds, they are not allowed to enter RV's.
John: when we purchased our one for the home you sent out people to do the setup
Angela: Hi John, I will need to find that information, bear with me.
John: I will allow them to enter the RV..
Angela: I am sorry, this is not possible , we only do UPS ground for RV beds.
John: What ever happened to Customer service...Seems the customer is not valued at sleep number... they only want to sell the beds and not provide the customer the service that should come with it..I will mention that on my RV Blog ..thank you Angela
Angela: You are welcome to do so John, this has always been our policy for RV beds. I am sorry we are not able to help more, Have a great day.
Angela: Thank you for visiting Sleepnumber.com, sleep professionals are available by calling 1-888-411-2188, visiting sleepnumber.com again, or visiting your nearest store. Please let us know how we are doing by participating in our three question survey. Click the word "Close" above to end the chat and access our survey. We look forward to helping you sleep better soon!

Friday, August 14, 2015

Recommendation Beyond Compare

As most people can tell you I do not recommend alot of companies.

Especally RV and Home Maintenance Work.

The problem has always beed customer serivce.  Once they do thework they disapear if something goes wrong, or their prices are so far our there that they are priced out of the market.

You will hardley find any company who will be both customer minded and fairly based.

BUT I found two
As you know I highly recommend Roy Robinson In Marysville,  (It has to be said here I get no special treatments for my recommendations NOR would I accept one) The customer service and People who work there all have been trained first in customer service.

I also Found nother company I highly recommend Home Tenders of Everett  , Dennis Keith is the Best when it comes to getting it right and making it right. fair based and honor and integrity driven..  

You will not find any better business in the Everett/Lynnwood/Marysville/Monroe area Dennis is quality and honor.  He gets it right.....If you want to find them just let me know because from Home repair to inside RV repair.. Dennis knows what he is doing..

Thanks for reading this Blog.

John