Monday, July 6, 2015

Be aware of Kenwood Electronics

well we spent 250.00 to get a new Stero with Bluetooth in the Motorhome to be handsfree and safe.

Roy Robinson in Marysville did a great job of install and it has a remote for the steering wheel.

However...BEWARE...

The bluetooth that Kenwood has is not compatable wiht all phones and wireless products.

I wrotee them and tried to get them to help me wiht the bluetooth issue and all they did is make excuses.  instead of resolve the issue and provide great customer service they just said
http://www.kenwood.com/usa/car/excelon/kdc-x399/

Dear Mr. John 

Thank you for contacting Kenwood USA Corporation. We value you as a Kenwood customer and appreciate the opportunity to be of assistance.

Our radio runs HSP 1.2 AND HFP 1.7 as well as being on Bluetooth Version 2.1 +EDR Certified. If the bluetooth profiles are lower, this may cause a compatibility issue. Please attempt to connect a non android or new android phone and confirm if the issue persists.

If we can be of further assistance, please let us know at  customercare@ccc.kenwoodusa.com   or by phone at  1-800-536-9663 . Our hours of operation are Monday through Friday 9AM to 9PM, Saturday 9AM to 6PM or Sunday 10AM to 5PM.
  
Fernando 
Product Support Representative
JVCKENWOOD USA Corporation
PO Box 22745
Long Beach, CA 90801-5745
Phone:  1-800-536-9663

they did ask what phone I was using. it is a new phone.. and they told me this...NO RESELUTION BEYOUND PURCHASEING ANOTHER PHONE. WELL IF YOUR ON A LIMITED INCOME YOU DO NOT SJUT RUN OUT AND BUY A NEW PHONE EVERYDAY..

AO IN CLOSING BEWARE OF KENWOOD AND THEIR BLUETOOTH PRODUCTS...NOT SO EASY TO USE AND LEAVES YOU BLUE...

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