Greeting to all my Friends on the road;
I know it has been a while since the last post but work is work and travel is travel. As was once said I travel when I can and work when I should. But just wanted to up date you one the news.
1. Had to take the Motorhome back to Roy's had a problem with the sewer line and the furnace, They fixed the line and on the 5th they will fix the furnace. all about customer service with Roy Robinson.
As for KM and Beachwood well we have not heard from them about fixing the situation, Seems that status qo is always the same up there. it is no wonder they give out free memberships they can't sell them. I will still hold off any more criticism of the other parks until I visit them. But I have feed back from others who said they had the same problems with the other camps in Washington state.
The following have been given out and I do not give stars easily. I may be tough on the ratings but I would rather be tough and make sure my friends get a great camping experience than be easy and have you all get shafted.
Roy Robinson (****) 4 stars is the best I can give them they are the best dealers out there in my mind.
5 Star RV on Aurora (***.5) 3.5 Stars They are great for sales and their customer service is great, but their maintenance department needs work...I have talked to people about 5 Star and they all seem to complain about the maintenance they received from them. from failed satellite to engine repair.
Poulsbo RV (*) 1 Star Their lots look well organized and full of RV's great selection, But you can look around or shop, they are rude when it comes to people just looking to see what is out there, the sales department does not want you to waste their time jsut come in buy a motor home and leave and be happy, does not matter if you got a motorhome you not satisfied with...Many I have talked to have said they will never go back to Poulsbo ever again. and in the RV industry Return buyers is Important. I have hear bad news about their maintenance departments to, they do the minimum work.
Beachwood Resort (**) sales and organization is bad, they stuff people in like sardines. no real pace over sold and over booked sites. Not friendly people who run or work at Beachwood and they do not want to hear about the negative . or listen to their customers.
SunLake Resort (***) this camping sites has a great location, they have great sites plenty of room and do not try and fit you in like sardines. although it is a state park it is still a great way to spend a weekend or a few days just having fun. I is a State park, you have to reserve and you pick your spot, have great full service sites, and though the price is a bit high it is worth the cost to stay .
Baker Lakes campground (***) I gave them 3 stars also though they are a state park and no hook ups that we saw I have heard they have them. We walked around the camp and found it to be well organized and clean, again cost is much but worth it is your looking for a great fishing lake.
Olallie State Park (**) state parks usually are for blue tent campers not motor home campers such is the one. We went in a capmer and had a gret time but I would not take my motor home. no hook ups, not sewer and although it is spacious it is not motorhome park, jsut getting in is not easy. lots of water corssing the road and I would nott take anything bigger than a truck and camper there.
Fort Townsend State Park (**) there are plenty of hook up in the woods, but the rest rooms and showers were not well kept while we were there. Information was hard to find, Great for campers and truck ampers and small RV's not for bigger motorhomes.
I will keep you posted out there. Have a great trip and a wonder filled journey.
remember life is about the journey not the destination
Saturday, August 25, 2012
Sunday, August 19, 2012
K&M and Birchwood Resort in Blaine WA.
K&M and Birchwood Resort in Blaine WA. DO Not Go and Do Not Join
When we purchased our RV from Roy Robinson in Marysville we were given a complimentary membership in K&M and were called 5 times by the sales department at K&M at Birch wood in Blaine Washington. We finally made a reservation and we knew we would have to listen the the sales sh-peel. so we got the RV ready and headed to Blaine. we arrived at 3PM and understandable it being Friday it was busy.
We pulled up to the security gate and checked it ,,, things from there went down hill... We were told that a salesman would go with us and show us where to park. NO SALESMAN APPEARED. The we were told to just "Drive around and find a place" Mind you we are first time RV'er and this was suppose to a sales visit. Customer Service Stank. We drove around for about 30 minutes and could not find anyplace to park so we went back to "the Welcome Building" The security person said there was two sales people on and one was busy with a tour and the other was on the phone, so we would have to wait. we waited. and waited and finally he said we just need to continue driving around. a 36ft diesel pusher we are new to owning and we just drive around. So we drove around. Finally after another 20 minutes we found a space in the sardine can. Could not open our sideout very far and the we were so close the rv next to us I was getting wet from their water hose.Our MH Is 50 watt and all they had was 30,
We finally got setteled in and rested the first night. we were to have a meeting with the sales department the next morning at 10AM. we got there at 9:45 and asked to wait because we were early. No Problem.
After a few minutes John came in and lead us to him desk, and begin his ssales presentation. I interupted him, and begin explaining to him about the arrival problems, his exact words "This is a negative free zone" and did not wish to listen to our complaints. Finally my wife convinced him to listen and and did not. we talked and he interpreted like he has his words already preset to say and he did not care what problems we had. After about 20 minutes of us talking and him not listening his words were "We do not take reservation in July and August" it is in the book....Like we had a book, and we were not told this over the phone. (Remember they called us 5 times to confirm the reservation)
Every night our power went out, and we had to reset the breakers on the post. though we had a 30W adapter. and conserved power.
The whole experience was not a full waste of time. we got to meet a great family who was our neighbors who helped us set up and learn about our New Motorhome.
When we got home Sunday there was a call from Beach-wood saying we owed them 2900.00 for the books they never gave us. the salesman fell on this one. We also got a call from the salesman saying we had lied to him about coming back into the office before we left, NOT....we went back and we were told he had left for the day, when we drove out Sunday morning we told the person at the security gate that He should let John know that we were not interested and would not be purchasing a membership.
Birchwood and K&M are not Customer Service or Customer Oriented at all. their layout is confusing for a first times and after talking to a couple of people their video presentation does not present the truth about them. AT THIS TIME WE COULD NOT RECOMMEND BIRCHWOOD OR K&M FOR ANYTHING EXCEPT MAYBE A FUTURE WASTE DISPOSAL COMPANY.
UPDATE FROM KM THEY SENT ME THIS LETTER... JUST PASSING THE BUCK LOOKS LIKE TO ME
(*)1 Stars
Welcome fellow Travelers and Hope all is well out there in the road. When we purchased our RV from Roy Robinson in Marysville we were given a complimentary membership in K&M and were called 5 times by the sales department at K&M at Birch wood in Blaine Washington. We finally made a reservation and we knew we would have to listen the the sales sh-peel. so we got the RV ready and headed to Blaine. we arrived at 3PM and understandable it being Friday it was busy.
We pulled up to the security gate and checked it ,,, things from there went down hill... We were told that a salesman would go with us and show us where to park. NO SALESMAN APPEARED. The we were told to just "Drive around and find a place" Mind you we are first time RV'er and this was suppose to a sales visit. Customer Service Stank. We drove around for about 30 minutes and could not find anyplace to park so we went back to "the Welcome Building" The security person said there was two sales people on and one was busy with a tour and the other was on the phone, so we would have to wait. we waited. and waited and finally he said we just need to continue driving around. a 36ft diesel pusher we are new to owning and we just drive around. So we drove around. Finally after another 20 minutes we found a space in the sardine can. Could not open our sideout very far and the we were so close the rv next to us I was getting wet from their water hose.Our MH Is 50 watt and all they had was 30,
We finally got setteled in and rested the first night. we were to have a meeting with the sales department the next morning at 10AM. we got there at 9:45 and asked to wait because we were early. No Problem.
After a few minutes John came in and lead us to him desk, and begin his ssales presentation. I interupted him, and begin explaining to him about the arrival problems, his exact words "This is a negative free zone" and did not wish to listen to our complaints. Finally my wife convinced him to listen and and did not. we talked and he interpreted like he has his words already preset to say and he did not care what problems we had. After about 20 minutes of us talking and him not listening his words were "We do not take reservation in July and August" it is in the book....Like we had a book, and we were not told this over the phone. (Remember they called us 5 times to confirm the reservation)
Every night our power went out, and we had to reset the breakers on the post. though we had a 30W adapter. and conserved power.
The whole experience was not a full waste of time. we got to meet a great family who was our neighbors who helped us set up and learn about our New Motorhome.
When we got home Sunday there was a call from Beach-wood saying we owed them 2900.00 for the books they never gave us. the salesman fell on this one. We also got a call from the salesman saying we had lied to him about coming back into the office before we left, NOT....we went back and we were told he had left for the day, when we drove out Sunday morning we told the person at the security gate that He should let John know that we were not interested and would not be purchasing a membership.
Birchwood and K&M are not Customer Service or Customer Oriented at all. their layout is confusing for a first times and after talking to a couple of people their video presentation does not present the truth about them. AT THIS TIME WE COULD NOT RECOMMEND BIRCHWOOD OR K&M FOR ANYTHING EXCEPT MAYBE A FUTURE WASTE DISPOSAL COMPANY.
UPDATE FROM KM THEY SENT ME THIS LETTER... JUST PASSING THE BUCK LOOKS LIKE TO ME
I have
forwarded your complaint to Beachwood, K/M is a separate corporation from
Beachwood, We allow their members to use K/M in their package, I would greatly
appreciate you taking K/M’s name off of your blog. Beachwood is owned by Sound
Pacific Resources, if you have any issues with any K/M properties, I would love
to assist you.
Thank you
Kelli Abercrombie
Marketing Director
K/M Resorts of America
.Saturday, August 11, 2012
Roy Robinson RV and a day on the road;
Well we had to take the Motor home back to Roy Robinson for the problems with the TV and Antenna. They put in a new system, New DVD player and made sure all the TV's worked and showed us how it worked.. 2 TV Converters and New DVD and cables. All for nothing..Yep NOTHING... I can call them 24 - 7 and get help...Let me tell You that I am happy with this 2003 RV and the service and sales department with Roy Robinson In Marysville WA... You will not regret dropping by and looking around.. the relaxed atmosphere and great service is beyond compare. It is clear The People at Roy Robinson RV in Marysville got Customer Service Right...
We went to Blaine just driving around in our new RV. we had a ball, great back roads, stopped at Pilot/Flying J and found a sonic restaurant in Ferndale..What a great day..
All Made possible By our God in Heaven and The GREAT PEOPLE At Roy Robinson RV
Saturday, August 4, 2012
Megellion GPS Software and Hardware
For over 5 years now I have used Magellan Software and a Magellan GPS system, I have contented with their maps updates not being proficient, Their software re-installs and lack of finding correct addresses. We purchased a new Magellan last December and sure enough , just when you think they got it right, they didn't. The new one is having problems, finding the places I put in the "Content Manager" the Content Manager software is having problems syncing with their servers to find the addresses and if the content manager does not find the address it will not sync with the Magellan to add the address. Since I have owned Magellan GPS's they have proved over and over that they are not a great company. NOW that we have purchased our RV and I am off the road, We thought we would get the new RV GPS, BUT their "Customer Loyalty Program" I would pay more for the new one than I paid for the one I got in December and they would take the one back and give me nothing for it..
As a new person to RVing I am trying to find a good Customer service Company that actually does have a Customer Loyalty Program and not a screw the customer Program...
I would not recommend Magellan for any of you searching for a new GPS, HOWEVER, having not used any of the other ones, (Doing research now) I am holding my recommendations til I try a couple, like Garmin, which I have a friend that swears by his, or maybe Rand McNalley.
Magellan just lost a customer, and a loyal one at that
Safe Journeys and Great Adventures to All of You. See you on the road
For over 5 years now I have used Magellan Software and a Magellan GPS system, I have contented with their maps updates not being proficient, Their software re-installs and lack of finding correct addresses. We purchased a new Magellan last December and sure enough , just when you think they got it right, they didn't. The new one is having problems, finding the places I put in the "Content Manager" the Content Manager software is having problems syncing with their servers to find the addresses and if the content manager does not find the address it will not sync with the Magellan to add the address. Since I have owned Magellan GPS's they have proved over and over that they are not a great company. NOW that we have purchased our RV and I am off the road, We thought we would get the new RV GPS, BUT their "Customer Loyalty Program" I would pay more for the new one than I paid for the one I got in December and they would take the one back and give me nothing for it..
As a new person to RVing I am trying to find a good Customer service Company that actually does have a Customer Loyalty Program and not a screw the customer Program...
I would not recommend Magellan for any of you searching for a new GPS, HOWEVER, having not used any of the other ones, (Doing research now) I am holding my recommendations til I try a couple, like Garmin, which I have a friend that swears by his, or maybe Rand McNalley.
Magellan just lost a customer, and a loyal one at that
Safe Journeys and Great Adventures to All of You. See you on the road
Thursday, August 2, 2012
Greeting from the road over the road;
Well we went to Camping workld in Burlington and met some great people, and some rude ones. For the most part you know there is good and bad everywhere. BUT, for Camping world, we found shopping on their web site easier to find things and their prices in the store is more than the web price, even with shipping ithe web site was cheaper.
We also started looking for a GPS system to replace our Maggie. we need one that has the low bridges and safe journey for Class A's so we looked and then contacted Megellon, Mind you we purchased the Megellion we have last December and it is not even 1 year old. It is a good GPS for a car, BUT Megellon said
For your inquiry, we have a program called Customer Loyalty Program (CLP) in which you can trade in your RoadMate 5045-LM for a RoadMate 9145-LM for $325.
Please note that the price may change without prior notice. All models are subject to stock availability.
If you may happen to be interested on this program, please call the number 1-800-707-9971, from 6am to 5pm PST (Monday to Friday). Press 1 for English and Choose option 3 for Technical Support and follow the voice prompt for your unit. They can effectively assist you regarding the said program.
I hope that I was able to address your concern for today and should you require further assistance with this or with any other unit, please feel free to reply to this message.
Thank you for choosing Magellan and have a great day.
Seriously,, I paid 200.00 Which Megellion now wants
Magellan RoadMate 5045-LM
Free lifetime map updates for the life of the GPS navigator1
Highway lane assist guides you safely towards the correct lane.
Free Lifetime Traffic alerts helps you avoid traffic and detours.
Big 5" touch screen with premium maps of the US, Canada and Puerto Rico.
for the one I have and the new ones in the store are 399.00 and on the Web you can get them for
Magellan RoadMate RV9145-LM
7" touch screen: Navigate on a wide 7" screen
The Good Sam club Trailer Life directory provides one-stop RV resource for every aspect of RVing experience
Customize your RV routes using your own vehicle's length, width, weight and height
OneTouch™ Favorites Menu helps you personalize your travel experience with icons of your favorite places and searches.
Think I will look elsewhere...
Have a great weekend everyone,
Well we went to Camping workld in Burlington and met some great people, and some rude ones. For the most part you know there is good and bad everywhere. BUT, for Camping world, we found shopping on their web site easier to find things and their prices in the store is more than the web price, even with shipping ithe web site was cheaper.
We also started looking for a GPS system to replace our Maggie. we need one that has the low bridges and safe journey for Class A's so we looked and then contacted Megellon, Mind you we purchased the Megellion we have last December and it is not even 1 year old. It is a good GPS for a car, BUT Megellon said
For your inquiry, we have a program called Customer Loyalty Program (CLP) in which you can trade in your RoadMate 5045-LM for a RoadMate 9145-LM for $325.
Please note that the price may change without prior notice. All models are subject to stock availability.
If you may happen to be interested on this program, please call the number 1-800-707-9971, from 6am to 5pm PST (Monday to Friday). Press 1 for English and Choose option 3 for Technical Support and follow the voice prompt for your unit. They can effectively assist you regarding the said program.
I hope that I was able to address your concern for today and should you require further assistance with this or with any other unit, please feel free to reply to this message.
Thank you for choosing Magellan and have a great day.
Seriously,, I paid 200.00 Which Megellion now wants
Magellan RoadMate 5045-LM
Free lifetime map updates for the life of the GPS navigator1
Highway lane assist guides you safely towards the correct lane.
Free Lifetime Traffic alerts helps you avoid traffic and detours.
Big 5" touch screen with premium maps of the US, Canada and Puerto Rico.
Price: $169.99
Your Price: $149.99
for the one I have and the new ones in the store are 399.00 and on the Web you can get them for
Magellan RoadMate RV9145-LM
7" touch screen: Navigate on a wide 7" screen
The Good Sam club Trailer Life directory provides one-stop RV resource for every aspect of RVing experience
Customize your RV routes using your own vehicle's length, width, weight and height
OneTouch™ Favorites Menu helps you personalize your travel experience with icons of your favorite places and searches.
Price: $379.99
and they want me to just give the one I have back and charge me the full price for the new one....Seriously????Think I will look elsewhere...
Have a great weekend everyone,
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